Privacy Policy
Privacy Policy
Neurocloud Ltd
Effective Date: April 22, 2025
Last Updated: April 22, 2025
1. INTRODUCTION
Neurocloud Ltd, an Isle of Man private limited company ("Neurocloud," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our algorithmic trading software, visit our website at https://www.neurocloud.co/, or engage with our services.
BY USING OUR SERVICES, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THIS POLICY.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
Identity Verification: Full name, date of birth, government-issued ID, passport information
Contact Information: Email address, phone number, mailing address
Financial Information: Trading account details, source of funds documentation, tax identification numbers
Account Credentials: Usernames, passwords, and authentication information
Communications: Support tickets, testimonials, feedback, and correspondence
2.2 Automatically Collected Information
Usage Data: How you interact with our software, features used, session duration
Trading Performance: Account balance, trading activity, strategy performance metrics
Technical Data: IP address, browser type, device information, operating system
Cookies and Tracking: Website analytics, user preferences, marketing attribution
2.3 Third-Party Information
Broker Data: Account verification, trading history, compliance records
Payment Processors: Transaction details, payment method information
Marketing Partners: Lead source, campaign attribution, conversion tracking
3. HOW WE USE YOUR INFORMATION
3.1 Service Delivery
Provide access to our algorithmic trading software
Verify your identity and maintain account security
Process payments and manage subscriptions
Deliver customer support and technical assistance
Send service-related communications and updates
3.2 Legal Compliance
KYC/AML Compliance: Verify identity and assess compliance risk
Regulatory Reporting: Report suspicious activities as required by law
Tax Obligations: Process tax-related documentation and reporting
Law Enforcement: Respond to legal requests and court orders
3.3 Business Operations
Performance Analytics: Monitor and improve software performance
Risk Management: Detect fraud and prevent unauthorized access
Marketing Optimization: Analyze campaign effectiveness and user acquisition
Product Development: Enhance features and develop new services
3.4 Marketing and Communications
Promotional Content: Send marketing emails, newsletters, and offers
Testimonials: Use your feedback in marketing materials (with consent)
Retargeting: Display relevant ads across digital platforms
Lead Nurturing: Follow up on inquiries and demo requests
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on:
Contract Performance: Necessary to provide our services under our EULA
Legal Compliance: Required by KYC, AML, and financial regulations
Legitimate Interests: Fraud prevention, marketing, and business optimization
Consent: Where you've provided explicit consent for specific uses
5. INFORMATION SHARING AND DISCLOSURE
5.1 Service Providers
We share information with trusted third parties who assist our operations:
Payment Processors: Stripe, PayPal, and other payment platforms
Cloud Infrastructure: AWS, Azure, and hosting service providers
Analytics Platforms: Google Analytics, Facebook Pixel, and marketing tools
Support Services: Customer service platforms and communication tools
5.2 Business Transfers
In connection with mergers, acquisitions, or asset sales, your information may be transferred to successor entities.
5.3 Legal Requirements
We may disclose information when required by law:
Regulatory Authorities: Financial services regulators and compliance bodies
Law Enforcement: In response to valid legal process or investigations
Court Orders: Pursuant to subpoenas, warrants, or judicial proceedings
Government Agencies: For national security or public safety purposes
5.4 Introducing Brokers
Your information may be shared with designated introducing brokers as required for account linkage and compliance tracking.
6. INTERNATIONAL DATA TRANSFERS
Your personal data may be processed and stored in:
Isle of Man: Our primary jurisdiction of incorporation
United States: Where our service providers maintain operations
European Union: For users subject to GDPR requirements
Other Jurisdictions: Where our business partners are located
We implement appropriate safeguards for international transfers, including standard contractual clauses and adequacy determinations where required.
7. DATA RETENTION
We retain your personal information for:
Active Accounts: Throughout your subscription period
Compliance Records: 7 years after account closure (or as required by law)
Marketing Data: Until you opt out or withdraw consent
Support Records: 3 years for service improvement purposes
8. YOUR PRIVACY RIGHTS
8.1 General Rights
Access: Request copies of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request removal of your personal data (subject to legal obligations)
Restriction: Limit processing of your information
Portability: Receive your data in a structured, machine-readable format
Objection: Opt out of certain processing activities
8.2 GDPR Rights (EU Residents)
If you're in the EU, you have additional rights under GDPR:
Right to withdraw consent at any time
Right to lodge complaints with supervisory authorities
Right to object to automated decision-making
8.3 CCPA Rights (California Residents)
If you're a California resident, you have rights under CCPA:
Right to Know: What personal information we collect and how it's used
Right to Delete: Request deletion of your personal information
Right to Opt-Out: We don't sell personal information for monetary consideration
Non-Discrimination: We won't discriminate against you for exercising your rights
8.4 Exercising Your Rights
To exercise your privacy rights, contact us at:
Email: privacy@neurocloud.co
Subject Line: "Privacy Rights Request"
Include: Your name, email address, and specific request
9. MARKETING COMMUNICATIONS
9.1 Email Marketing
We use your email for:
Product Updates: New features and software releases
Educational Content: Trading strategies and market insights
Promotional Offers: Special pricing and upgrade opportunities
Event Invitations: Webinars, workshops, and trading seminars
9.2 Opt-Out Options
You can unsubscribe from marketing emails by:
Clicking "unsubscribe" links in our emails
Contacting us at marketing@neurocloud.co
Updating preferences in your account portal
9.3 Testimonial Usage
We may use your testimonials and feedback in marketing materials. You can opt out by emailing info@neurocloud.co with subject "Marketing Opt-Out Request."
10. COOKIES AND TRACKING TECHNOLOGIES
10.1 Types of Cookies
Essential Cookies: Required for website functionality and security
Analytics Cookies: Google Analytics, Hotjar for usage statistics
Marketing Cookies: Facebook Pixel, Google Ads for retargeting
Preference Cookies: Remember your settings and preferences
10.2 Third-Party Tracking
Our website uses:
Google Analytics: Website traffic and user behavior analysis
Facebook Pixel: Social media advertising optimization
LinkedIn Insight: Professional network advertising
YouTube Analytics: Video content performance tracking
10.3 Cookie Management
You can control cookies through:
Browser settings to block or delete cookies
Opt-out tools provided by advertising networks
Privacy settings on social media platforms
11. DATA SECURITY
11.1 Security Measures
We implement industry-standard security practices:
Encryption: TLS/SSL for data transmission, AES-256 for storage
Access Controls: Multi-factor authentication and role-based permissions
Regular Audits: Security assessments and penetration testing
Incident Response: Procedures for data breach notification and remediation
11.2 Security Limitations
No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security against all threats.
12. CHILDREN'S PRIVACY
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we've collected information from a child, we'll delete it promptly.
13. PRIVACY POLICY UPDATES
We may update this Privacy Policy to reflect:
Changes in our business practices
New legal requirements or regulations
Enhanced security measures
Improved service offerings
Material changes will be communicated via:
Email notification to registered users
Prominent notice on our website
In-app notifications for software users
Continued use of our services after updates constitutes acceptance of the revised policy.
14. CONTACT INFORMATION
For privacy-related questions or concerns:
Neurocloud Ltd
Email: privacy@neurocloud.co
Website: https://www.neurocloud.co/
Subject Line: "Privacy Inquiry"
Data Protection Officer (if applicable):
Email: dpo@neurocloud.co
Regulatory Complaints:
You may also contact relevant data protection authorities in your jurisdiction if you believe we've violated your privacy rights.
This Privacy Policy is effective as of the date listed above and governs the collection and use of information by Neurocloud Ltd. Please review this policy periodically for updates.
Neurocloud Ltd
Effective Date: April 22, 2025
Last Updated: April 22, 2025
1. INTRODUCTION
Neurocloud Ltd, an Isle of Man private limited company ("Neurocloud," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our algorithmic trading software, visit our website at https://www.neurocloud.co/, or engage with our services.
BY USING OUR SERVICES, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THIS POLICY.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
Identity Verification: Full name, date of birth, government-issued ID, passport information
Contact Information: Email address, phone number, mailing address
Financial Information: Trading account details, source of funds documentation, tax identification numbers
Account Credentials: Usernames, passwords, and authentication information
Communications: Support tickets, testimonials, feedback, and correspondence
2.2 Automatically Collected Information
Usage Data: How you interact with our software, features used, session duration
Trading Performance: Account balance, trading activity, strategy performance metrics
Technical Data: IP address, browser type, device information, operating system
Cookies and Tracking: Website analytics, user preferences, marketing attribution
2.3 Third-Party Information
Broker Data: Account verification, trading history, compliance records
Payment Processors: Transaction details, payment method information
Marketing Partners: Lead source, campaign attribution, conversion tracking
3. HOW WE USE YOUR INFORMATION
3.1 Service Delivery
Provide access to our algorithmic trading software
Verify your identity and maintain account security
Process payments and manage subscriptions
Deliver customer support and technical assistance
Send service-related communications and updates
3.2 Legal Compliance
KYC/AML Compliance: Verify identity and assess compliance risk
Regulatory Reporting: Report suspicious activities as required by law
Tax Obligations: Process tax-related documentation and reporting
Law Enforcement: Respond to legal requests and court orders
3.3 Business Operations
Performance Analytics: Monitor and improve software performance
Risk Management: Detect fraud and prevent unauthorized access
Marketing Optimization: Analyze campaign effectiveness and user acquisition
Product Development: Enhance features and develop new services
3.4 Marketing and Communications
Promotional Content: Send marketing emails, newsletters, and offers
Testimonials: Use your feedback in marketing materials (with consent)
Retargeting: Display relevant ads across digital platforms
Lead Nurturing: Follow up on inquiries and demo requests
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on:
Contract Performance: Necessary to provide our services under our EULA
Legal Compliance: Required by KYC, AML, and financial regulations
Legitimate Interests: Fraud prevention, marketing, and business optimization
Consent: Where you've provided explicit consent for specific uses
5. INFORMATION SHARING AND DISCLOSURE
5.1 Service Providers
We share information with trusted third parties who assist our operations:
Payment Processors: Stripe, PayPal, and other payment platforms
Cloud Infrastructure: AWS, Azure, and hosting service providers
Analytics Platforms: Google Analytics, Facebook Pixel, and marketing tools
Support Services: Customer service platforms and communication tools
5.2 Business Transfers
In connection with mergers, acquisitions, or asset sales, your information may be transferred to successor entities.
5.3 Legal Requirements
We may disclose information when required by law:
Regulatory Authorities: Financial services regulators and compliance bodies
Law Enforcement: In response to valid legal process or investigations
Court Orders: Pursuant to subpoenas, warrants, or judicial proceedings
Government Agencies: For national security or public safety purposes
5.4 Introducing Brokers
Your information may be shared with designated introducing brokers as required for account linkage and compliance tracking.
6. INTERNATIONAL DATA TRANSFERS
Your personal data may be processed and stored in:
Isle of Man: Our primary jurisdiction of incorporation
United States: Where our service providers maintain operations
European Union: For users subject to GDPR requirements
Other Jurisdictions: Where our business partners are located
We implement appropriate safeguards for international transfers, including standard contractual clauses and adequacy determinations where required.
7. DATA RETENTION
We retain your personal information for:
Active Accounts: Throughout your subscription period
Compliance Records: 7 years after account closure (or as required by law)
Marketing Data: Until you opt out or withdraw consent
Support Records: 3 years for service improvement purposes
8. YOUR PRIVACY RIGHTS
8.1 General Rights
Access: Request copies of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request removal of your personal data (subject to legal obligations)
Restriction: Limit processing of your information
Portability: Receive your data in a structured, machine-readable format
Objection: Opt out of certain processing activities
8.2 GDPR Rights (EU Residents)
If you're in the EU, you have additional rights under GDPR:
Right to withdraw consent at any time
Right to lodge complaints with supervisory authorities
Right to object to automated decision-making
8.3 CCPA Rights (California Residents)
If you're a California resident, you have rights under CCPA:
Right to Know: What personal information we collect and how it's used
Right to Delete: Request deletion of your personal information
Right to Opt-Out: We don't sell personal information for monetary consideration
Non-Discrimination: We won't discriminate against you for exercising your rights
8.4 Exercising Your Rights
To exercise your privacy rights, contact us at:
Email: privacy@neurocloud.co
Subject Line: "Privacy Rights Request"
Include: Your name, email address, and specific request
9. MARKETING COMMUNICATIONS
9.1 Email Marketing
We use your email for:
Product Updates: New features and software releases
Educational Content: Trading strategies and market insights
Promotional Offers: Special pricing and upgrade opportunities
Event Invitations: Webinars, workshops, and trading seminars
9.2 Opt-Out Options
You can unsubscribe from marketing emails by:
Clicking "unsubscribe" links in our emails
Contacting us at marketing@neurocloud.co
Updating preferences in your account portal
9.3 Testimonial Usage
We may use your testimonials and feedback in marketing materials. You can opt out by emailing info@neurocloud.co with subject "Marketing Opt-Out Request."
10. COOKIES AND TRACKING TECHNOLOGIES
10.1 Types of Cookies
Essential Cookies: Required for website functionality and security
Analytics Cookies: Google Analytics, Hotjar for usage statistics
Marketing Cookies: Facebook Pixel, Google Ads for retargeting
Preference Cookies: Remember your settings and preferences
10.2 Third-Party Tracking
Our website uses:
Google Analytics: Website traffic and user behavior analysis
Facebook Pixel: Social media advertising optimization
LinkedIn Insight: Professional network advertising
YouTube Analytics: Video content performance tracking
10.3 Cookie Management
You can control cookies through:
Browser settings to block or delete cookies
Opt-out tools provided by advertising networks
Privacy settings on social media platforms
11. DATA SECURITY
11.1 Security Measures
We implement industry-standard security practices:
Encryption: TLS/SSL for data transmission, AES-256 for storage
Access Controls: Multi-factor authentication and role-based permissions
Regular Audits: Security assessments and penetration testing
Incident Response: Procedures for data breach notification and remediation
11.2 Security Limitations
No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security against all threats.
12. CHILDREN'S PRIVACY
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we've collected information from a child, we'll delete it promptly.
13. PRIVACY POLICY UPDATES
We may update this Privacy Policy to reflect:
Changes in our business practices
New legal requirements or regulations
Enhanced security measures
Improved service offerings
Material changes will be communicated via:
Email notification to registered users
Prominent notice on our website
In-app notifications for software users
Continued use of our services after updates constitutes acceptance of the revised policy.
14. CONTACT INFORMATION
For privacy-related questions or concerns:
Neurocloud Ltd
Email: privacy@neurocloud.co
Website: https://www.neurocloud.co/
Subject Line: "Privacy Inquiry"
Data Protection Officer (if applicable):
Email: dpo@neurocloud.co
Regulatory Complaints:
You may also contact relevant data protection authorities in your jurisdiction if you believe we've violated your privacy rights.
This Privacy Policy is effective as of the date listed above and governs the collection and use of information by Neurocloud Ltd. Please review this policy periodically for updates.
